The information below provides an overview of how we protect your privacy whenever you are on this site. Personal information on this website is gathered in two ways:-
- Indirectly through Cookies (see section "Cookie Use"), and/or
- Directly by telephone and/or when you provide us with information gained from the completion of our on-line application/enquiry forms
We gather this information to allow us to provide you with a service.
We will use your personal data to:-
- Process your application/enquiry
- Exercise or defend our legal rights and/or comply with any legal requirements
We may keep your information for several years. You can ask for the information not to be used to offer you other products. We have a duty to keep the personal information which we hold about you up to date and accurate and secure from misuse or accidental loss or damage.Changes In Data Protection Law
The law on how Companies collect, manage and use personal data was last updated on 25th May 2018. The General Data Protection Regulations (GDPR) builds on earlier Data Protection legislation. The regulations are now more enhanced and prescriptive.Privacy Statement
By agreeing to an energy assessment of your property you are consenting to the processing of data in accordance with our legal obligations under the Energy Performance of Buildings Regulations. This data may be considered personal.
All data collected will be processed in accordance with the General Data Protection Regulations and all applicable laws and regulations relating to the processing of personal data and privacy.
This data may also be processed by our Accreditation Company, Elmhurst Energy, as part of their quality surveillance activities.
As part of the legal basis to process personal data we are required to securely maintain and store assessment data for a period of no less than 15 years following assessment in accordance with Elmhurst Energy’s Code of Conduct.
The Energy Performance of Buildings Regulations requires a copy of all Energy Certificates to be lodged on the appropriate National Register but this does not identify the occupier nor disclose personal information.
Please note, we do not store credit card details nor do we share customer details with any 3rd parties.
Derbyshire EPCs are committed to providing a quality service to it's clients at all times. We have a formal written complaints procedure for handling complaints speedily and fairly.
Please note that a complaint that refers to a specific Energy Survey or Assessor will be initially handled by the Assessor who carried out and completed the appointment and assessment.
The procedure that we follow promotes a set format and with written recorded details.
Confirmation of any complaint is reported to the Assessor’s Accreditation Scheme.
We take complaints seriously and pledge to abide by the following Policy:-
- All complaints must be in writing.
- The complaint will be acknowledged within five working days of receipt.
- A complaint will normally be dealt with fully within four weeks of it's receipt. If there are any valid reasons for the consideration taking longer, you will be kept fully informed in writing or via telephone or email, as you prefer, and receive a response at the very latest within eight weeks.
- At your request, we will liaise with counselling organisations acting on your behalf.
- Final decision will be in writing or via email, as appropriate.
- If you are not satisfied with the final outcome, you may refer the complaint to the Local Authority and we will give you contact details.
- We will co-operate fully with the Independent Adjudicator during the resolution investigation and comply with any decision.
It is our intention to satisfy any complaint. However, if this is not possible then a relevant complaint being handled at any stage may be referred to an Energy Assessor’s Accreditation Scheme. At that point we will gladly supply full contact details and a copy of the Scheme’s own Complaints Policy Procedure.